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Role Simulations
Duncan MacLaren
Two-party negotiation between a company field representative and a large corporate customer over a possible product returnRoger Fisher and Bruce Patton
Two-party distributive negotiation over the sale of a rare automobileBruce Patton
Two-party, single-issue negotiation between a customer and a department store clerk about the return of a defective blenderMarjorie Corman Aaron and JAMS/Endispute
Four-person mediation and/or arbitration of a personal injury claim, among plaintiff, plaintiff's lawyer, and counsel for defendant's insurance company; arbitrator roles include possible plaintiff or defense biasPat Aaron
Three-person mediated small-claims dispute between a dry cleaning business and a customer over compensation for torn shirtsBruce Patton (adapted by Sheila Heen)
Four-party, two-stage negotiation between an auto mechanic and a client and their respective attorneys over a disputed repair bill; first stage involves lawyer-client interviews and second stage involves negotiationBruce Patton
Two-party negotiation between lawyers for an auto mechanic and a customer over a disputed auto repair billKaren Falkenstein Green
Three-person small-claims mediation between a motorist and a city attorney regarding liability for damage to the motorist's automobile due to a potholeClinton Andrews and Lavinia Hall
Six-party, multi-issue mediation among electric utilities, consumer interests, environmentalists, and mediator with technical expertise, over the best way to meet increased demands for electricityHarvard Law School Board of Student Advisors, with refinements by Guhan Subramanian and Melissa Manwaring
Two-team, multi-issue negotiation between representatives of a restaurant conglomerate and a neighborhood organization over zoning requirements for a possible fast-food restaurant in a historic university neighborhoodAllan Morgan and Lawrence Susskind
Six-party, four-issue negotiation among representatives of consumer groups, political leaders, and public utilities to develop a statewide energy assistance plan for low-income residentsEric Jay Dolin, Daniel Greenberg and Lawrence Susskind
Highly complex multi-party, multi-issue negotiation among political, industry, environmental, and consumer leaders and lobbyists to develop a detailed proposal to reduce U.S. vulnerability to changes in energy prices and supplyKaren Falkenstein Green
Three-person small claims court mediation between a rug company owner and a customer over the return of a made-to-order rugPat Aaron
Three-person small claims mediation between a landscaping company and its client over a disputed bill and quality of servicePat Aaron
Three-person small claims mediation between a homeowner and repair company regarding unfinished roof repairBruce Patton
Two-party negotiation between a customer and a returns clerk about the return of a defective software packageLawrence Susskind and James Lawrence
Five-party, multi-issue negotiation among representatives of a pharmaceutical company, a medical drug manufacturer, and three consumer organizations over the delayed release of a new drugVideo and Audio
Videos and Audio
Robert H. Mnookin and Susan Hackley
An illustration of interviewing and listening techniques appropriate for lawyer-client interviews, featuring Harvard Law School Professor Robert Mnookin
Videos and Audio
