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OPTIONS
Search for creative options that satisfy relevant interests
by Andrew Clarkson and Douglas Stone
Working Assumption: It is in the interest of each
party in a negotiation to try to invent options for mutual
gain.
1. The Problem: Outcomes are not as good for both
sides as they might be. Too often we feel like the proverbial
sisters who quarreled over an orange. After they finally agreed
to divide the orange in half, the first sister took her half,
ate the fruit, and threw away the peel, while the other threw
away the fruit and used the peel from her half in baking a
cake.
2. "Either/or" thinking is seductive and destructive.
It is tempting to assume that our interests and theirs
are totally opposed, particularly when we are feeling angry
or when we don't trust the other side. The problem is that
this assumption destroys the logic of trying to understand
their interests and then invent options for joint gain. If
we believe that more for them is less for us, then it makes
no sense to consider how we might squeeze more out of the
orange. Ultimately, this assumption disempowers us since it
leads us to leave half an orange on the table unused -- we
don't get things that would cost them nothing and they don't
get things that would cost us nothing.
3. Inventing can seem dangerous. Whether inventing
with people from our side or their side, our creative juices
are often constrained by reasonable fears. With people from
our side, we may fear critics who might judge any new idea
harshly and make us appear foolish. With people from the other
side, we may fear that by inventing new options we will disclose
information that may jeopardize our bargaining position.
4. Consider the following guidelines:
a) Assume that the pie is expandable. In any negotiation,
it is prudent to operate on the assumption that the pie is
not fixed. It is in the interests of each side to be splitting
a larger pie. Figuring out how to expand the pie is a shared
problem.
b) Use our understanding of the relevant interests to
guide our inventing. Focus our inventing on ways to satisfy
interests, not positions. Remember that it is in our interest
to help create an option that will meet the other side's legitimate
interests since if their concerns are not addressed by our
ideas, at least in part, then they will have no reason to
support them.
c) Separate the process of inventing from the process
of deciding. Both while preparing and negotiating, arrange
for inventing sessions where no commitments or criticisms
are allowed. It may help here to have a facilitator with the
explicit duty of stopping commitment or criticism moves when
and if they occur. To underscore the purpose of these sessions,
consider using a separate room for these sessions -- an "inventing
room." Seek to develop a wide range of possible ideas.
Encourage ideas which might normally be considered a bit crazy
since they can stimulate other ideas that might work but have
not yet been thought of. Set aside some time later after your
inventing sessions to then evaluate the wide range of ideas
that have been devised, selecting some for further development.
d) Use the Circle Chart. A useful tool for inventing
is the Circle Chart. The Circle Chart is particularly helpful
in both stimulating and organizing group inventing sessions.
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