Conflict Management Tutorial

Most of the ideas we present in this tutorial are based on concepts in Stone, Patton and Heen's Difficult Conversations and Fisher and Ury's Getting To Yes, as well as David Burns' book, Feeling Good.

Introduction: Common assumptions about roommate conflict

Before you negotiate
1. Figure out what's at stake for you
2. Think about what's at stake for the others involved
3. Reexamine your assumptions

Starting the conversation
4. Open the conversation like a mediator
5. Listen
6. Share your story

Negotiation Strategies
7. Engage in joint problem-solving
8. Insist on fairness
9. Be persistent