ADR in the Corporation: An Overview of the “Solutions” Program at Coca-Cola Enterprises

Speakers:
Melanie Lewis, Corporate Manager of Conflict Management and the Solutions Program Director for Coca-Cola Enterprises Inc.

Chuck Doran, mediator, trainer, ombudsman and founder of Mediation Works Incorporated (MWI)

In an effort to proactively address employee concerns, senior management at Coca-Cola Enterprises (CCE) approved a plan in 2000 to launch a comprehensive ADR program designed to assist every CCE employee to resolve disputes early and often. Eight years later, CCE’s Solutions Program has successfully provided mediation, arbitration, training and other ADR services to over 40,000 employees across the country. Join Melanie Lewis and Chuck Doran to discuss the origins of the program; how the program works; the importance of getting buy-in from key constituencies including employees, management and existing channels within the company; program implementation successes and setbacks; and best practices and lessons learned to date.

Melanie Lewis is Corporate Manager of Conflict Management and the Solutions Program Director for Coca-Cola Enterprises Inc. in Atlanta. She has designed an integrated conflict management system for internal conflicts, developed conflict skills training courses for employees, and developed internal and external mediation and arbitration programs.

Chuck Doran is a mediator, trainer, ombudsman and founder of Mediation Works Incorporated (MWI) in Boston. MWI is an ADR firm providing mediation, arbitration, negotiation training and ADR system design and consulting services to a range of corporate clients including Coca-Cola Enterprises.