Return to Put Apologies in Your Toolbox
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Chong /
Such an apology can be hastily concede responsibility. Heed the safety warning.
Clive Rich /
Yes, the good thing about a genuine apology is that it can reset the climate of the negotiation when it has gone wrong. If the parties continue with subsequent stages of the negotiation without having fixed the climate, they are unlikely to conclude a deal they are all happy about.
Michael Toebe /
Some don't see the need for or will simply refuse to apologize. That's exercising extremely poor judgment and making a serious tactical mistake. There is a price tag for offense. We all pay it. There is no delinquent account. The question is do you want to pay the price? Sincere apologies, detailed to some reasonable level carry immense healing power and thus the ability to re-establish or build a relationship, making negotiating not only far easier, but possible at all. Those lacking empathetic skills or so full of narcissism get charged a big fee, which they pay, whether they realize it or not, and care or not.