Contract Negotiations and Business Communication: How to Write an Iron-Clad Contract

Dealmaking business negotiation and how to write an effective contract

By on / Business Negotiations

Writing a contract that both encapsulates the negotiated agreement but also incorporates future elements such as the business relationship and the sustainability of the agreement can be a daunting task for even the most experienced negotiators. Executives often leave the legal issues surrounding their deals to their attorneys. While this division of labor is often appropriate, negotiators can run into trouble without an awareness of the legal rules governing contracts.

Consider the following negotiation example in business in which unfamiliarity with contract law led to major problems:

The Importance of Negotiation in Business Communication and Writing Contracts

Jane was negotiating a multiyear supply agreement with Kevin, who eventually faxed a proposed contract to Jane. They discussed it over the phone and then Jane crossed out several provisions, signed it, and faxed it back to Kevin. After the fact, Kevin claimed he never agreed to Jane’s final edits and refused to deliver the goods on her terms. Did Kevin break the contract, or was there no contract to break?


Discover step-by-step techniques for avoiding common business negotiation pitfalls when you download a copy of the FREE special report, Business Negotiation Strategies: How to Negotiate Better Business Deals, from the Program on Negotiation at Harvard Law School.

Under basic principles of contract law, every deal must have an offer, an acceptance, and consideration (that is, each party must provide something of value to reach a deal). The mirror-image rule further states that the deal that the offeree accepts must be a mirror image of what the offeror has offered.

Clearly, if Jane unilaterally edited terms and faxed the contract back to Kevin, no contract yet has been formed.

But Jane and Kevin discussed her proposed changes over the phone, and Jane made edits that she thought reflected their conversation.

Contract Negotiations and Business Communication: The Importance of Synchronizing Negotiator Preferences in an Agreement

Can Kevin rightfully claim that he never agreed to the edits?

Here the outcome is likely to be based on the evidence regarding their phone conversation. If Kevin and Jane both have notes indicating the same understanding of the modified terms and an “intent to be bound” to the contract, a court might decide that the faxed edits merely formalized a contract that already had been formed. But if written notes were ambiguous and if Kevin insists that Jane misunderstood their conversation, a court might find that there was no “meeting of the minds” and, therefore, no contract.

The implication for negotiators is that first, and most obviously, both parties should sign the contract to formally indicate their intention to be bound. When this can’t happen for logistical reasons, try to reduce ambiguity.

At the end of their phone call, Jane might have said to Kevin: “We’ve got a deal, right? Let me change the contract to reflect our discussion and fax it back to you. Then your assistant can enter the changes, OK?” Without excellent documentation, you may be left without a deal.

Related Business Negotiations Articles: Dealmaking – What to Know Before You Sign the Dotted Line – Business negotiation skills advice on what every negotiator needs to know before finalizing a deal.

Negotiation Skills – Are You Really Ready to Negotiate? – Being prepared for negotiation is key to success at the bargaining table. Read this article to find out what a negotiator needs to know before she begins to negotiate with her counterpart.

Does the Majority Really Rule? – Majority rule is not always the norm. Find out how different negotiations can be structured in this article.


Discover step-by-step techniques for avoiding common business negotiation pitfalls when you download a copy of the FREE special report, Business Negotiation Strategies: How to Negotiate Better Business Deals, from the Program on Negotiation at Harvard Law School.

Adapted from “Negotiating With a 900-Pound Gorilla,” by Lawrence Susskind (professor, Massachusetts Institute of Technology), first published in the February 2006 issue of the Negotiation newsletter.

Originally posted August 2011.

One Response to “Contract Negotiations and Business Communication: How to Write an Iron-Clad Contract”

  1. miguel ortiz /

    What about the statute of frauds? In some jurisdictions certain agreements must be in writing to be enforcable even though the parties have verbally agreed to terms. Reply

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