The Art of Saying No: Save the Deal, Save the Relationship, and Still Say No
October 17, 2013The Art of Saying No: Save the Deal, Save the Relationship, and Still Say No
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William L. Ury
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How can you say “No” to customers–external or internal–who are pressing you to do something not in your organization’s interest? How can you say “No” to an overly demanding employee or a demanding boss without hurting a valuable relationship? How can you save the deal and the relationship and still say “No”? Saying “No” the right way may be the single most valuable skill in negotiation–absolutely key to getting to “Yes”. As you will learn in this one-day course, the secret to saying “No” while protecting and advancing your core interests without compromising relationships lies in the art of a “Positive No.” Saying “No” in a positive way can have a profound impact on the quality of our lives, our success at work, and our happiness at home. A “Positive No” can bring us closer, more authentic relationships without jeopardizing our integrity. Dr. Ury will show you how to use constructive engagement rather than allowing your negotiations to dissolve into destructive conflict. In this course, you will learn how to: • Protect your own interests Combining lecture and class discussion, the course will help you learn how to integrate “Yes” and “No” in a positive way, creating time and space for what truly matters—protecting what you value. A copy of The Power of a Positive No will be provided to each participant as part of the course. Author Session: $1,597 Combine this author session with the Negotiation and Leadership: Dealing with Difficult People and Problems and save $597.0 Negotiation and Leadership: $2,997 Save $597 when you attend both: Groups of 2 or more save $500 on each registration. 
Hotel Information Room rate: Hotel reservations & attendee code: April Program Reservation instructions: Online reservation instructions:
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