Dispute Resolution

Dispute Resolution generally refers to one of several different processes used to resolve disputes between parties, including negotiation, mediation, arbitration, collaborative law, and litigation. Dispute resolution is the process of resolving a dispute or a conflict by meeting at least some of each side’s needs and addressing their interests. Dispute resolution, or conflict resolution to use another common term, is a relatively new field, emerging after World War II. Scholars from the Program on Negotiation were leaders in establishing the field.

When Umbrella Agreements Spring Leaks in Dispute Resolution

Filed in Dispute Resolution

Negotiators tend to want the best of both worlds. When reaching an agreement, they want to nail down parties’ respective rights and responsibilities, but they also want to retain the flexibility to deal with ever-changing business conditions.

One solution to this apparent dilemma is to craft umbrella, or framework, agreements. (The term umbrella is more commonly … Read More 

Taking ADR Too Far

Filed in Dispute Resolution

More and more companies are inserting alternative dispute resolution (ADR) clauses in their contracts with customers and vendors, and even in agreements with their own employees. ADR processes such as mediation and arbitration can be beneficial for all concerned if they help avoid the cost, delay, and uncertainty of going to court. Mediation, in particular, … Read More 

Corporate Stakeholder Engagement and Mineral Extraction in Colombia

Filed in Dispute Resolution, MIT-Harvard Public Disputes Program

I want to make four simple points regarding corporate social responsibility and mineral extraction in Colombia. I presented these ideas several weeks ago at a Harvard Law School seminar sponsored by the Colombian government. We had senior officials present along with a great many Colombian graduate students studying at Boston-area schools. I think these prescriptions … Read More 

Predicting Your Response to Conflict

Filed in Dispute Resolution

Imagine an upcoming negotiation. How will you respond if your opponent seems bent on provoking an argument? If you’re like most people, you’ll have difficulty predicting your precise response. Professor Dan Gilbert of Harvard University found that when asked how a positive or negative event will affect your happiness, people accurately predict the direction of … Read More 

Are We in Competition?

Filed in Dispute Resolution

Ford vs. GM. Coke vs. Pepsi. Oxford vs. Cambridge. These famous rivalries remind us that the top two achievers in a given realm often compete fiercely with each other.

Now Stephen M. Garcia and Richard Gonzalez of the University of Michigan and Avishalom Tor of the University of Haifa have produced a useful series of studies … Read More 

Hurry Up and Wait

Filed in Dispute Resolution

Suppose that one bargainer is impatient, gritting her teeth and thinking, “Cut to the chase, for Pete’s sake!” Feeling pressured, the other person wants to say, “Easy on the coffee, pal! Let’s give this the time it deserves.”

According to a recent study by professor Karen J. Jansen of Pennsylvania State University’s Smeal College of … Read More 

Are You Listening to Me?

Filed in Dispute Resolution

For your next negotiation, what would you pay for a gadget that shows you how well you’re engaging the other side?

It would tell you when you’ve been persuasive enough to close a deal.

It would also alert you when the other side has tuned you out, so you’d know how to take a different tack.

A team … Read More 

In Negotiation, Patience Wins the Jackpot

Filed in Dispute Resolution

On April 9, the hearts of internet entrepreneurs everywhere must have skipped a beat at the news that Facebook was paying $1 billion in cash and stock to buy Instagram, a San Francisco-based start-up.

Less than two years old, Instagram offers mobile apps that allow users to add effects to their smartphone photos and share them … Read More 

Opening Multiple Doors for Dispute Resolution

Filed in Dispute Resolution

The Harvard Law School website featured a story about the Ministry of Justice in Chile hosting Harvard Law School Mediation and Clinical Program students Leah Kang (HLS ’12), Teresa Napoli (HLS ’13), and Apoorva Patel (HLS ’13), as well as HNMCP Clinical Instructor and Lecturer on Law Jeremy McClane (HLS ’02) so that the students … Read More 

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