|
Conflict is inevitable. But individuals, organizations and communities can learn to handle disputes more effectively. These conflict resolution techniques, drawn from political, business and personal negotiations, can help you better resolve conflict in all areas of your life.

“The Role of Track I actors in Reconciliation: The UN in Iraq”
with
Date: December 8, 2009
Time: 4-6 PM
Where: CGIS Building, Weatherhead Center for International Affairs,
1737 Cambridge Street, Second Floor, N-262 (Bowie Vernon Room), Cambridge MA
Contact Chair: Donna Hicks (dhicks@wcfia.harvard.edu).
Speaker Bio
Eileen F. Babbitt is Professor of International Conflict Management Practice and Director of the International Negotiation and Conflict … read more »
Adopted from “Without Conditions: The Case for Negotiating With the Enemy” by Deepak Malhotra. is Associate Professor at Harvard Business School and a co-author of Negotiation Genius: How to Overcome Obstacles and Achieve Brilliant Results at the Bargaining Table and Beyond.
For the full article, visit Foreign Affairs.
Diplomacy appears ready to make a comeback. The United States, after years of … read more »

Conflict in Global Finance After the Meltdown:
Reconciling Competing Priorities
with
Richard Parker
Lecturer on Public Policy
Shorenstein Center, Harvard Kennedy School
Date: November 10, 2009
Time: 4-6 PM
Where: CGIS Building, Weatherhead Center for International Affairs,
1737 Cambridge Street, Second Floor, N-262 (Bowie Vernon Room), Cambridge MA
Contact Chair: Donna Hicks (dhicks@wcfia.harvard.edu).
Speaker Bio
Richard Parker is Lecturer in Public Policy and Senior Fellow of the Shorenstein … read more »

The debate over how to reform health care has quickly become volatile and often unproductive, with the media focusing on who brings the largest group of shouting protesters.
Professor Lawrence Susskind of the Program on Negotiation and the Consensus Building Institute outlines in his blog how to use a consensus building approach to improve the level of discourse at health care … read more »

In an interview with the Boston Globe, Professor Robert H. Mnookin, Chair of the Program on Negotiation at Harvard Law School, responds to the national debate on the arrest of Harvard Professor Henry Lewis Gates, Jr..
Mnookin calls for mediation to resolve the conflict between Prof. Gates and the arresting officer. Click here to read the full article.
Click here to … read more »
A discussion with:
Ambassador Nicholas Burns: Professor in the Practice of Diplomacy and International Politics at Harvard’s John F. Kennedy School of Government. He served in the United States Foreign Service for twenty seven years until his retirement in April 2008. He was Under Secretary of State for Political Affairs from 2005-2008, the nation’s highest ranking career diplomat. He led negotiations … read more »
Retired US Senator George Mitchell played a critical role in negotiating the Good Friday Agreement in Northern Ireland. In an interview with Susan Hackley, Managing Director of the Program on Negotiation at Harvard Law School, in the February 2004 Negotiation newsletter, he describes how he was able to facilitate an agreement between these long warring parties.
The negotiations leading up to … read more »
The recent dispute between the Writers Guild of America (WGA) West and East and the Alliance of Motion Picture and Television Producers (AMPTP) illustrates how a disagreement at the negotiating table can lead to a long and costly strike. As the two sides battled back and forth, AMPTP member companies laid off support staff, and the strike cost LA County … read more »
What happens when disputants feel like they have invested too much in a conflict to back down?
There are a number of reasons that negotiations fail and lead to protracted strikes, often to the detriment of both parties.
Both sides frequently believe that their case is stronger due to overconfidence. If one side doubts the other’s claims a strike can become even … read more »
Conventional wisdom suggests that team conflicts be resolved by focusing on the task at hand and avoiding interpersonal relationship issues. However, Amy Edmonson of Harvard Business School and Diana McLain Smith of The Monitor Group argue that this approach only works with issues that are “cool” because they can be resolved using objective means.
On the other hand, “hot conflicts” … read more »
Conflict Resolution (10)
Dispute Resolution (12)
Facilitation (5)
Mediation (3)
Negotiation (10)