Dealing with an Abrasive Mediator

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Article Excerpt

QUESTION

I work for a firm that distributes products in South America. In the past few months, we have been in a very heated conflict with a customer who claims we did not fill an order as specified by our five-year contract. My firm disagrees. Because we seem to be interpreting our contract differently, I suggested … Read Dealing with an Abrasive Mediator

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Encourage honest behavior

Negotiating the (seemingly) impossible

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